Join us from the comfort of your home or office at the following start timing:
10:00 ICT (Indochina Time) GMT +7 hours
SUMMIT AGENDA
DAY ONE
SESSION 1: E-Commerce Market Readiness – New Initiatives to Promote E-Commerce Adoption & Development in Emerging Asia
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Keynote Address: Digitalism – The New ‘ism’ in Our Lives
• What are the new bricks that will build e-commerce, D2C and digital businesses?
• The new trends to tap, new ideas to fund, and new consumer moves to watch as you build the next Hectocorn
- Realities of Asia-Pacific Retail Ecosystems – Driving Performance in the New Era
- The New Omni World of the Consumer
- Philippine E-Commerce Road Map 2020 – Opportunities Asian Merchants Can Find in the Philippines
- State of the Thai E-Commerce Industry – The Challenges & Growth Opportunities
SESSION 2: Panel Discussion – Rethinking Customer Experience & Enhancing Customer Digital Journey
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Back to Basic Fundamentals
- How to Deliver Exceptional Customer Service Experience in These Unprecedented Times
- A Digital and Remote Era: How the Pandemic Has Impacted Customer Expectations for Products and Services
- Re-Engineering of Legacy Processes to Create Customer-centric and Highly-automated Customer Life Cycle Journey
- How will Retailers Find a Way to Win in the Digital Age?
- Boosting Customer Engagement, Retention and Profitability
- Engagement with Customers Via Social Media Platforms
SESSION 3 – Into China's E-Commerce Market
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The Shared Services Economy: A Platform for Empowering Businesses Between South East Asia and China
- Jaspal Group Penetration into the Chinese Market with a Flagship Store on TMALL Domestic
- Best Practices for Growing your Brands in Greater China
DAY TWO
SESSION 4 – Best Practices in Driving Transactions
- Best Practices for Amazon Advertising
- Social Commerce and Discovery Commerce – Leveraging Facebook Platforms
- Customer Engagement Automation
SESSION 5– Innovations in Digital Payments Platforms & Keeping Customers Safe
- Digital Wallet, Loyalty Rewards and BNPL
- Integrating Alternative Payment Methods
- Meeting Demographics Expectations with BNPL – New Insights
SESSION 6 – Innovations in Last Mile Logistics & Growing Cross-Border Business
- Tackling Cross-border Supply Chain Challenges
- Smart Scaling-up Solutions for Singles Day, Black Friday, Cyber Monday, etc
- Concluding Panel: How to Build a Successful Cross-Border E-Commerce Business
• How to break through regional borders
• Dealing with the complexity of global commerce
• Navigating payments and supply chain issues
• Technology options and innovations drivers
• Product pricing
• Dealing with trade compliance, delivery and returns
• New opportunities and collaborations for integrated regional e-commerce